Hi! I’m Jennifer Shields
WHO I AM
I'm an experienced Fractional Chief Operating Officer, and my focus has always been on improving how companies run and helping them grow. I'm proud to have assisted a company in implementing new customer relationship management systems, which led to a 75% increase in efficiency within the first year.
Currently, I am the Chief Organizational Officer at ET Capital Partners, where I manage daily operations and transactions from $10,000 to $10 million. I've created policies that reduced costs by 15% in just three months while also boosting customer satisfaction. My hands-on approach and planning have led to significant business growth, including a 63% increase in one year, followed by an additional 30% rise the next.
Before this role, my experience at Lincoln Savings Bank honed my skills in various lending areas and project management. This background has given me a well-rounded perspective on enhancing productivity and teamwork, especially in banking operations.
How I Work
I believe in working together and strive to create positive work environments. My operational knowledge, combined with my genuine interest in people, makes me a strong team member.
I love tackling challenges and am ready to help companies like yours make important changes, no matter how difficult they may be. I specialize in offering fractional COO services that help businesses find clarity and direction. I know that asking for help can be intimidating, but I shine in those situations. I'm committed to partnering with businesses to address their specific challenges and support their growth.
As a fractional COO, I'm looking forward to collaborating with companies eager to improve their operations and achieve steady growth. I appreciate the flexibility that remote work provides and am excited about the chance to help improve operations for a better future.
Let's connect and discuss how I can help optimize your company's operations!
Outcomes mentioned above reflect specific past engagements and roles; they are not a guarantee of future results.
Tools I Work With
Years of hands-on experience across the platforms small businesses rely on every day.
CRM & Client Systems
Salesforce, Zoho, WealthBlock, HoneyBook, HubSpot
Project Management
Smartsheet, Monday.com, ClickUp, Wrike
Microsoft & Google
Excel, Outlook, Word, Teams, PowerPoint, SharePoint, OneDrive, Google Workspace, Gmail, Zoom, Calendly
Marketing & Communication
MailChimp, Beefree.io, Adobe Acrobat, Google Meet
Payroll & Time Tracking
Oracle HCM, RunADP, Clockify.me, QuickBooks
AI & Meeting Intelligence
Marblism, Google Gemini, Microsoft Copilot, ChatGPT, Claude, Fathom.ai, Otter, CanvaAI, Grammarly, Google NotebookLM, Perplexity